At The Dog Shop we pride ourselves on ensuring your orders are packaged with the highest of standards and delivered by Australia Post.
Orders are processed Monday to Friday (ex public holidays). Orders received on weekends or holidays will be processed the next business day. Handling times for all orders are generally 3 – 4 business days from the time of order. Handling times during sale events may take longer from the time of order.
A dispatch confirmation email including a track & trace number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave.
Our shipping charge is flat rate $11.00. Orders over $99 are eligible for free shipping!
DELIVERY OF GOODS
Goods are delivered from our store which is carrying the item in stock. The Dog Shop will arrange Australia Post to deliver to the purchaser’s address, unless the purchaser states otherwise. Liability passes to the purchaser ex-warehouse, if purchaser organises freight ex-warehouse.
Freight is payable at checkout, therefore freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold.
The purchaser must sign for the number of cartons received upon delivery. The Dog Shop will not be held responsible for cartons signed for, but not received. If upon delivery cartons are damaged, we ask that you please mark the consignment note and notify us immediately. Please note that bulky and fragile items require specialist carriers and may take longer to reach nominated destinations. Orders will only be sent directly to purchaser’s client at The Dog Shops discretion.
INTERNATIONAL SHIPPING
Our online store is currently unable to ship internationally.
WAREHOUSE PICKUP
Click & Collect Please note click & collect is available for online orders.
CARRIER TRACKING
In the unlikely event that an item arrives damaged or faulty, please let us know immediately. Please reach out to us by filling out the contact form, or reach out via the Chat service in the right corner of our website. We endeavour to respond to you within 1 business day. Click here https://thedogshoptreats.com/pages/contact-us to fill out a contact form. Please note that we will need photos of the problem to process your enquiry.