Products & Ingredients
What ingredients are in your treats?
Our treats are made from single ingredients — what you see is what you get. For example, our Kangaroo Liver Treats contain 100% Australian kangaroo liver, and nothing else. No fillers, no preservatives, no nasties.
Where are your ingredients sourced?
We're proud to source our ingredients from Australian suppliers wherever possible. Our kangaroo is 100% Australian, and we prioritise local, high-quality sources for all our products.
Are your treats suitable for dogs with allergies or sensitivities?
Because our treats are single-ingredient, they're a great option for dogs with food sensitivities or allergies. If your dog has a known allergy, simply check the product name — it tells you exactly what's inside. As always, introduce any new treat gradually and consult your vet if you're unsure.
Are your treats suitable for puppies?
Many of our treats are suitable for puppies, but we recommend checking the individual product page for guidance. Smaller or softer treats are generally better for young pups. When in doubt, ask your vet.
What is the shelf life of your treats?
Shelf life varies by product and is printed on each pack. Most of our dried treats have a shelf life of 6–12 months when stored correctly. Check the best before date on your order when it arrives.
How should I store the treats?
Store treats in a cool, dry place away from direct sunlight. Once opened, reseal the bag or transfer to an airtight container. Some treats may need to be refrigerated after opening — check the product label for specific instructions.
Feeding Guide
How many treats can I give my dog per day?
Treats should make up no more than 10% of your dog's daily calorie intake. As a general guide:
- Small dogs (under 10kg): 1–3 small treats per day
- Medium dogs (10–25kg): 3–5 treats per day
- Large dogs (25kg+): 5–8 treats per day
Every dog is different — adjust based on your dog's size, activity level, and overall diet.
Can I use these as training treats?
Absolutely! Our smaller treats are perfect for training. They're high-value, smelly (in the best way!), and easy to break into smaller pieces for repetitive reward training.
Ordering & Shipping
Do you ship Australia-wide?
Yes! We ship to all states and territories across Australia.
How long will my order take to arrive?
Orders are typically dispatched within 1–3 business days. Delivery times vary by location:
- NSW: 2–5 business days
- VIC, QLD, ACT: 3–6 business days
- SA, WA, TAS, NT: 5–10 business days
You'll receive a tracking number once your order has been dispatched.
Can I track my order?
Yes! Once your order is dispatched, you'll receive an email with your tracking details so you can follow your parcel every step of the way.
Do you offer free shipping?
Yes — check our current free shipping threshold at checkout. We regularly run promotions, so keep an eye on our website and socials for the latest offers.
Returns & Refunds
What if I'm not happy with my order?
Your satisfaction (and your dog's!) matters to us. If there's an issue with your order, please contact us within 7 days of receiving it and we'll do our best to make it right.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please take a photo and email us at hello@thedogshoptreats.com as soon as possible. We'll arrange a replacement or refund promptly.
Do you accept returns on food products?
For food safety reasons, we're unable to accept returns on opened treat products. However, if your product is faulty, damaged, or not as described, we'll always work with you to find a solution.
About The Dog Shop
Are you an Australian business?
Yes! The Dog Shop is proudly based in Warners Bay, NSW. We're a small, passionate business run by dog lovers, for dog lovers.
Do you sell at markets?
We do! We love meeting our customers (and their dogs) in person. Follow us on social media or sign up to our email list to find out where we'll be next.
How can I contact you?
You can reach us by email at hello@thedogshoptreats.com. We aim to respond to all enquiries within 1–2 business days.