We currently ship Australia-wide from our base in Warners Bay, NSW. Whether you're in the city or the bush, we’ll make sure your pup gets their treats delivered straight to their paws.
Got questions? We've rounded up the most common ones right here—from shipping and payments to tracking your order and sending gifts. If you still need help, just give us a bark! 🐶
Where Do You Ship?
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Easy peasy, treat squeezy!
How long will it take to receive my order?
Orders are packed and shipped within 1–2 business days. Delivery times depend on your location:
2–5 business days
5–10 business days
We use, Australia Post, Couriers Please and Aramex so your goodies arrive safe and sound.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your order’s journey from our shop to your doorstep with just a few clicks.
Can I order a gift for someone else?
Absolutely! Just pop their details in the shipping address and leave us a gift note at checkout—we’ll make sure it’s packed with extra care (and no invoice inside). Want to go the extra mile? Check out our doggy gift boxes—they’re paws-itively perfect for any occasion!
What’s your refund and exchange policy?
If something’s not quite right, we’re here to help. We accept returns or exchanges on non-perishable items within 14 days of delivery. Treats and food items can’t be returned due to health and safety reasons—unless there's an issue on our end, of course! Just email us at hello@thedogshoptreats.com.au and we’ll sort it out, no fuss.